If you don’t have call center experience, showcase the transferrable customer service skills you’ve honed-such as communication, empathy, and problem-solving-to prove you’re a good fit for the job. Focus on the most important activities and attributes that connect back to the call center job posting. Think of your resume as your career highlight reel-not your full-length career documentary. So, it’s better to be purposeful and concise. Also, TalentWorks research found that resumes over 600 words are 43 percent less likely to be selected than ones that stay within 475 to 600 words. It’s tempting to list every single thing you did at each job (especially if you haven’t been working long), but doing so makes it easy for the most notable tasks to get lost. No matter your level of call center experience, these resume writing tips will help you get noticed by recruiters. 6 best practices for writing a call center representative resume Whether you’re looking to work in a call center for the first time or to advance to a higher call center role at a different company, our resume writing guide will help you nail this initial step in your job search. To set yourself apart from other candidates and land your dream call center job, you’ll need a top-notch resume. The median pay for an entry-level agent is $32,900, but that number jumps to $54,200 for more senior reps and $87,500 for managers. It’s an attractive field because call center agents can advance fairly quickly. While open positions are growing, the call center job market remains competitive (especially for sought-after remote call center work). The average number of job listings for call centers surged more than five times between February 2020 and November 2021. With the increase in demand comes the need for companies to hire more call center representatives. According to the Zendesk Customer Experience Trends Report 2022, the volume of customer service calls jumped by 24 percent from 2020 to 2021. The call center industry is large and booming.
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